Spinita Privacy Policy

At Spinita, we are deeply committed to protecting the personal data of everyone who visits or uses our platform. This Privacy Policy explains how we collect, use, store, and share your information when you access spinita.com or use any of our services. We encourage you to read this document carefully so you understand your rights and how we handle your data. Our goal is to be transparent and to give you meaningful control over your personal information at every step of your journey with us.

Who We Are

Spinita is operated by Spinero Entertainment Group, established under the laws of the Republic of Seychelles, with a registered address at Victoria, Mahe, Street 190, Saffron Avenue, Seychelles. As the data controller responsible for your personal information, we determine the purposes and means of processing your data. If you have any questions regarding this policy or how we handle your data, you can contact us directly at general@spinita.com.

What Information We Collect

When you register for a Spinita casino account or use our online casino services, we collect a range of personal information necessary for operating our platform lawfully and securely. The data we may collect includes:

• Your full name and date of birth
• Residential address and postcode
• Telephone number and email address
• Payment details associated with deposit and withdrawal methods (such as Visa, Mastercard, PayPal, Skrill, Neteller, Revolut, Wise, Paysafecard, bank transfer, EPS, iDEAL, and cryptocurrency wallets)
• Account login credentials and session information
• Gaming activity, transaction history, and bonus usage data
• Device identifiers, IP addresses, and browser information
• Communications you send to our support team at general@spinita.com

We do not register accounts without collecting this information. We require these details before any bets can be placed, in line with our identity verification and Know Your Customer (KYC) obligations.

How We Use Your Information

At Spinita Casino, we use the personal data we collect for clearly defined purposes. We will never sell your data to third parties for their own marketing use. The ways in which we process your information include:

• Creating and managing your player account
• Processing deposits and withdrawals in EUR and verifying payment method ownership
• Conducting identity verification and anti-money laundering checks
• Delivering bonuses, including our Welcome Package, Daily Bonus Calendar rewards, and Loyalty Programme benefits
• Providing customer support in English and German via live chat and email
• Sending you service-related communications and promotional offers where you have opted in
• Monitoring gaming activity to detect and prevent fraud, abuse, and problem gambling
• Complying with our legal and regulatory obligations under Seychelles law and applicable international standards

Legal Basis for Processing

Our Spinita platform processes your data on the following legal grounds:

• Contractual necessity – to fulfil our obligations under the account agreement with you, including processing payments, applying bonus terms, and managing your Spinita casino login and account access
• Legal obligation – to comply with KYC requirements, FATF standards, and other applicable regulations
• Legitimate interests – to protect the integrity of our platform, prevent fraudulent activity, and improve our services
• Consent – for marketing communications and certain cookies, which you can withdraw at any time

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to improve your experience and to collect analytical data. Our Spinita app and desktop platform both rely on certain essential cookies to function correctly. The types of cookies we use include:

• Essential cookies – necessary for the website to operate, including maintaining your Spinita login session
• Performance cookies – helping us understand how players interact with our site, including which games are most popular
• Functional cookies – remembering your preferences such as language (English or German)
• Marketing cookies – used only with your consent to deliver relevant promotional content

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our services.

How We Share Your Data

We do not sell or rent your personal information. However, we may share your data with trusted third parties in the following circumstances:

• Payment processors and financial partners – to facilitate deposits and withdrawals through our supported payment rails
• Game providers and software partners – such as Evolution, Pragmatic Play, NetEnt, and others, who may receive necessary session data to deliver their games
• Regulatory and law enforcement authorities – where we are legally required to disclose information
• Identity verification and KYC service providers – to confirm your identity prior to approving withdrawals
• Fraud prevention and security services – to protect both you and our platform from abuse

Data Retention

We retain your personal data for as long as your account remains active and for the period required by applicable law thereafter. If your account becomes inactive, we will notify you accordingly before any inactivity-related measures take effect. When we no longer have a legal or business need to retain your data, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request erasure of your data in certain circumstances
• The right to object to or restrict certain types of processing
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at general@spinita.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

Our Spinita online casino is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, we will close it immediately and delete all associated data. We take this responsibility seriously as part of our broader commitment to responsible gaming.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Spinita casino app and web platform both operate under secure connections. However, no method of data transmission over the internet is entirely risk-free, and while we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through our platform or via the email address associated with your account. Your continued use of our services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data at Spinita Casino, please do not hesitate to reach out. Our support team is available in both English and German and can be contacted at general@spinita.com. We are here to help and are committed to resolving any privacy-related concerns as promptly as possible.